30-Day Return Window
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a standard return, the item must be unused, not installed, not assembled, not mounted on the wall, not modified, and returned in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
Contact us first at info@wooden-art.com. Please include your order number and a short reason for the return. Do not send items back before receiving return instructions.
Damages, Defects and Issues
Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong item, contact us as soon as possible with photos so we can review the issue and make it right.
Non-Returnable Items
Used, installed, assembled, modified or damaged-by-customer items cannot be returned as standard returns. Custom or personalized items may also be non-returnable unless faulty.
Refunds
Once your return is received and inspected, we will notify you if the refund is approved. Approved refunds are processed back to the original payment method. Bank/payment provider processing times may vary.